Shipping Methods:

LBC Express Shipping (2-3 Business Days)

For limited edition and premium items. Shipping fees may vary based on weight and volume.

J&T Express Shipping (5-7 Business Days)

For air mists, reed diffusers, scented candles, and other products (excluding premium and limited edition items).

Pick-Up or Pasabuy (Vigan City ONLY)

Price varies by pasabuy. Pick-ups are accommodated Monday to Saturday, 9 A.M. - 5 P.M. only.

Payments:
Orders with confirmed payments will be processed and delivered within 1-2 days.

Trade name: Ballay de Eschilo

Phone number: 09567122185

Email: ballaydeeschilo@gmail.com

Physical address: ballay de eschilo, Felmar bldg., Bonifacio St. Cor. Sikatuna St., 2700 Vigan City PH-ILS, Philippines

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ballaydeeschilo@gmail.com. Please note that returns will need to be sent to the following address: Ballay de Eschilo, Felmar Bldg., Bonifacio St. cor. Sikatuna St., Brgy 1 (Pob), Vigan City, Ilocos Sur, 2700

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ballaydeeschilo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
To ensure the quality and safety of our products, we cannot accept returns or exchanges for items that have been opened, used, or unsealed. This policy is in place to maintain hygiene standards and the integrity of our handcrafted goods. We kindly ask that you review your order carefully before finalizing your purchase. If you have any concerns regarding your items, please reach out to us, and we will be happy to assist you.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ballaydeeschilo@gmail.com.

Privacy Policy

Ballay de Eschilo

Effective Date: April 2026

Ballay de Eschilo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Country of Residence
  

Payment Information

Payments are processed securely through Xendit. We do not store full credit card or sensitive payment details on our servers.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Date and time of access
  

This helps us improve website performance and security.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify and complete payments
• Arrange shipping and delivery
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory requirements
  

We only collect information necessary to provide our services effectively.

3. Payment Processing

All payments are securely processed through Xendit, which adheres to strict security standards and compliance protocols.

Your payment details are encrypted and processed directly by Xendit. Ballay de Eschilo does not store or have access to your complete payment information.

For international transactions, additional verification may be required to prevent fraud.

4. Sharing of Information

We may share your information only with trusted third parties necessary to operate our business, including:

• Payment processors (such as Xendit)
• Shipping and courier partners
• Website hosting providers
• Fraud detection and security providers
  

We do not sell, rent, or trade your personal information to third parties.

Information may also be disclosed if required by law, legal process, or government authorities.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve browsing experience
• Remember user preferences
• Analyze website traffic
• Enhance website functionality
  

You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Data Security

We take reasonable security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption
• Restricted access to personal data
• Secure payment processing systems
• Regular monitoring for unauthorized access
  

While we strive to protect your information, no online system can guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Provide customer support
• Meet legal, tax, and accounting requirements
• Resolve disputes
  

When data is no longer needed, it is securely deleted or anonymized.

8. International Data Transfers

If you are located outside the Philippines, your information may be transferred to and processed within the Philippines or other countries where our service providers operate.

By using our website, you consent to such transfers where applicable.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request the deletion of your data
• Withdraw consent for marketing communications
• Request information about how your data is used
  

To exercise these rights, please get in touch with us using the details below.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we learn that a minor has provided personal data, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

We encourage users to review the privacy policies of any third-party services they access.

12. Changes to This Privacy Policy

Ballay de Eschilo reserves the right to update this Privacy Policy at any time.

Changes will take effect immediately upon posting on our website. Continued use of the website indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

Ballay de Eschilo

Email: ballaydeeschilo@gmail.com
Website: www.ballaydeeschilo.com
Business Location: Philippines

Terms and Conditions

Ballay de Eschilo

1. Overview

Welcome to Ballay de Eschilo. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. These terms apply to all users, customers, and visitors of our website.

2. Products and Availability

All products are handcrafted and subject to availability. We reserve the right to:

• Modify or discontinue products without prior notice
  
• Limit quantities per order
  
• Refuse or cancel orders at our discretion
  

Due to the handmade nature of our products, slight variations in color, scent, and appearance may occur.

3. Pricing and Payments

All prices are listed in Philippine Pesos (PHP) unless otherwise stated.

We accept payments through Xendit, which allows both local and international transactions.

By completing a purchase, you agree that:

• You are authorized to use the chosen payment method
  
• All payment information provided is accurate and complete
  
• You will shoulder any applicable foreign exchange fees, bank charges, or international transaction fees
  

Ballay de Eschilo is not responsible for additional charges imposed by your bank or payment provider.

4. Order Processing

• Orders are processed after successful payment confirmation
  
• Processing time may vary depending on order volume and product availability
  
• Customers will receive an order confirmation via email
  

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

5. Shipping and Delivery

• Shipping timelines vary depending on location
  
• International shipping may be subject to customs duties, taxes, and import regulations of the destination country
  

The customer is responsible for:

• Any customs fees, duties, or taxes
  
• Providing accurate shipping information
  

Ballay de Eschilo is not liable for delays caused by couriers, customs clearance, or unforeseen circumstances.

6. Returns, Refunds, and Exchanges

Due to the nature of our products, all sales are final.

We only accept returns or replacements under the following conditions:

• The product received is damaged or defective
  
• An incorrect item was delivered
  

Claims must be reported within 48 hours of receiving the order, with photo or video proof.

Refunds, if approved, will be processed through the original payment method via Xendit.

7. Intellectual Property

All content on this website—including logos, product descriptions, images, and branding—is the property of Ballay de Eschilo and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Ballay de Eschilo shall not be liable for:

• Any indirect, incidental, or consequential damages
  
• Allergic reactions or sensitivities to our products
  

Customers are advised to review product ingredients and use products as intended.

9. Privacy and Data Protection

All personal information submitted through the website is handled securely.

Payment transactions are processed through Xendit, which complies with industry-standard security protocols.

We do not store or have access to your full payment details.

10. Fraud Prevention and Compliance

To comply with international payment regulations and fraud prevention measures:

• We may request additional verification for certain transactions
  
• Suspicious transactions may be declined or canceled
  

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines.

12. Changes to Terms

Ballay de Eschilo reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of these changes.

13. Contact Information

For inquiries, concerns, or claims, you may contact us at:
Email: ballaydeeschilo@gmail.com
Website: ballaydeeschilo.com